The KAP Approach
Recruitment
Our recruiting personnel are adept at identifying professional resources in the STO industry. Their ability to identify and vet resources means that KAP employees will always be a “value add” for your project, no matter their role.
Onboarding
We’re a relationship-focused business, proud of our strong sense of teamwork, high standard of quality and ability to build long-term relationships with our clients. To ensure our team is as effective as possible, we’ve created an onboarding framework based on the following four words:
- Compliance—What are the industry standards for my job?
- Clarification—What do I need to know to be a successful KAP employee?
- Culture—What beliefs and behaviors does KAP value?
- Connection—What does teamwork look like, both internally and externally?
Account Management
KAP account managers are responsible for developing long-term relationships with our portfolio of clients. They connect with key stakeholders and act as a liaison between our customers and our cross-functional internal teams to ensure the timely and successful performance of our services.